Product Support
General - Frequently Asked Questions
1. Do any of your Models have Auto ON/OFF?
Yes - this feature is available on our 10.4" Designer series and the new Gypsy Series. You can set your DigiFrame to turn On and Off at the times you choose.
2. How do I put Music files on to my DigiFrame?
Music files are loaded using the same procedures as photo files. Copy/Paste from your PC or onto a memory card.
Note: To utilise Background music feature ensure that photos and music files are stored on the same memory device (Internal OR Memory card). Select Picture and Music option on your remote and if required select the relevant memory device.
3. Can you tell me the actual sizes / dimensions of your frames?
| Size | Series | Diagonal Measure | Screen Measures | Actual Frame Dimensions | | 5.6" | PREMIER | 14 cm | 113 mm x 84 mm | 238 mm x 182 mm | | 7.0" | CENTURIAN | 17 cm | 153 mm x 85 mm | 238 mm x 182 mm | | 8.0" | OPTIMA | 20 cm | 160 mm x 120 mm | 303 mm x 233 mm | | 10.4" | SOVEREIGN | 26 cm | 208 mm x 154 mm | 350 mm x 248 mm | | 10.4" | DESIGNER | 26.2 cm | 210 mm x 157 mm | 300 mm x 253 mm | | 15" | MIRAGE | 37.6 cm | 302 mm x 226 mm | 382 mm x 297 mm | | 15" | DIAMOND | 38 cm | 305 mm x 228 mm | 500 mm x 357 mm | | 17" | EXECUTIVE | 43 cm | 338 mm x 270 mm | 531 mm x 402 mm | | 19" | VOYAGER | 48 cm | 376 mm x 302 mm | 569 mm x 445 mm |
4. Besides the sizes of the frames - differences between the 7" and 8" ?
There are two main differences. The shape of the 7" is a panoramic shape (short and wide) the 8" is shaped more like a photo rectangle. The 7" is a High Brightness LCD screen and the 8" screen is digital TFT high resolution (800 x 600) screen.
5. So, the 8" screen resolution is better/clearer?
Yes that's right - twice as good - and less pixelated.
6. What do I need to make them work?
All DigiFrame models operate on mains power and memory cards/Internal memory as file storage
7. Can they be wall mounted?
The 5.6" and 7" are too small to wall mount - they have an easel standThe 8", 10.4" and 15" models have both an easel stand and wall mount slotsOur 19" Voyager units MUST be wall mounted
8. Which DigiFrame has the highest resolution?
Currently the highest screen resolution's are the 15" Mirage @ 1024 x 768. a the 19" Voyager Series @ 1280 x 1024.
For a smaller unit the 8" Optima and 10.4" Designer have excellent screen resolution @ 800x600.
9. Where can I buy a DigiFrame?
You can purchase your DigiFrame from selected Electrical retailers. E.g. Camera House, Domayne, Fletchers fotographics..... Click " Here" to Find a Store near you - by visiting a retailer you will be able to see the products in action and recieve professional advise to help you determine which size & style will suit your needs.
10. Can I just buy a DigiFrame online from you?
Yes you can buy from us - Just complete the online order form from our website. We will contact you to confirm your order and get your payment details. Your DigiFrame will usually be despatched to you same day using door to door couriers
11. How many photos fit on a memory card?
Here is a chart to help you. This chart estimates the number of photos you can store on a memory card when your photos are taken in jpeg format at the highest resolution possible. | Picture Resolution in Mega Pixels | | Memory Size | 1 MP | 2 MP | 3 MP | 4 MP | 5 MP | 6 MP | 7 MP | 8 MP | | 16 mb | 45 | 17 | 13 | 8 | 6 | 5 | 4 | 3 | | 32 mb | 91 | 35 | 26 | 16 | 12 | 10 | 9 | 7 | | 64 mb | 182 | 71 | 53 | 32 | 25 | 20 | 18 | 15 | | 128 mb | 731 | 284 | 213 | 128 | 102 | 80 | 72 | 60 | | 256 mb | 1462 | 568 | 426 | 256 | 204 | 160 | 144 | 120 | | 512 mb | 2925 | 1137 | 853 | 512 | 409 | 320 | 288 | 240 | | 1 Gb | 5850 | 2274 | 1706 | 1024 | 818 | 640 | 576 | 480 | | 2Gb | 11700 | 4548 | 3412 | 2048 | 1636 | 1280 | 1152 | 960 | | 4Gb | 23400 | 9096 | 6824 | 4096 | 3272 | 2560 | 2304 | 1920 | |
12. Do your Digital Photo Frames work with Olympus and Sony cameras?
They type of camera isn't important - it is the type of memory card that your camera uses that matters.
The frames support CF / MMC / SD / MS / XD(excluding H series) memory cards and USB storage - But if you are like me - you will have already transferred (and will continue to transfer) your photos from your camera to the computer and then only copy the photos that you actually want to view on the frame - onto a memory card that you dedicate to the frame - or into the frames internal memory.
13. Can I save my files back onto my Memory Card - Do I need some other device or can I use the blank memory card loaded into the camera?
Depending on the Model you have purchased (with/without internal memory) - When attached to your computer, your frame will appear as a removable drive, so you can copy and paste or "send to" the frames internal memory.
You can also copy and paste your files from your computer to the blank card. If your computer does not have a bulit in "Card Reader" then you may need one of these to transfer from your camera to a dedicated memory card. Files can also be transferred within the frame e.g. from card to internal memory or vice versa. i.e. Load your memory card from your camera into your DigiFrame and go to the Main Menu. Select Settings and follow the instructions to dowload files from the card to Internal memory and vise versa.
14. Is it possible to download photos to your computer then pick a selection to download onto a memory card and plug this in?
Yes, see previous question or your User Manual
15. I would like to play my photos in a particular order – how can I do this?
This can be done by renaming your photos Numerically (e.g. ph1, ph2, etc). And then Dowloading to your DigiFrames Internal Memory. Your photos will be displayed in numerical order.
If your DigiFrame does not have Internal memory and you are using a memory card then your photos will be displayed in a pre-determined order.
16. During Photo Slideshow, what is the maximum time you can leave each picture on display for?
The maximum slideshow time for each photo varies with each model 10 - 15 seconds is the average time. The Soverign Series has the option of up to 1 minute per photo.
Alternatively you can turn off the "Auto Slideshow " mode and leave each photo for as long as you like. In "Manual Mode" each photo is displayed until changed by the user.
17. When I am using Manual mode - How long can I leave the same picture on display?
Any photo can be left on show for 8 - 10 hours which is the recommended running time for the unit
18. When I insert a memory card into my card reader to download more photos – an error message appears "Do you want to format the disk?"
Choose "NO" – Memory cards have their own data that is required to stay on the card to keep them operational.
If you choose "Yes" to format the card, this data will also be deleted and it will become a blank card.
If you purchased/received the card from DigiFrame, please contact DigiFrame and we will replace with a new card
19. Can the DigiFrames stand up different ways?
Yes - you can choose Portrait and Landscape profiles by adjusting the position of the easel stand, please adjust the profile of your photo files to suit
20. Will it automatically rotate the photos to the right way?
No - the DigiFrame will display your photos in the same format the files are saved in on your memory card/Internal Memory - you can however rotate the photos using the "Rotate" button on the remote
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