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Refund & Returns Policy

Other than in accordance with DigiFrames’ ‘Limited Warranty’ (available as a pdf in the ‘Product Support’ section of our website), DigiFrame does not provide refunds. No refunds are available for a customers ‘change of mind’. 
 
Other than in accordance with Warranty terms, DigiFrame will only accept the return of Goods that have been supplied incorrectly. All returns must have a “Return Authorisation Number” prior to being shipped to DigiFrame. Any goods received that do not have a DigiFrame “R.A number” will be refused and ‘Return to Sender’ implemented. In order to facilitate a return under these Terms and Conditions, please email - support@digiframe.com.au. The customer must comply with directions from DigiFrame staff to facilitate a return. Returned Goods must be returned in their original packaging with all accessories and must be in a re-saleable condition.
 
It is the customer’s responsibility to ensure that returned items are returned safely. DigiFrame takes no responsibility for items lost or damaged in transit. Damage caused during shipping is not covered under warranty terms and no responsibility is accepted by DigiFrame.
 
This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.  If, at the sole discretion of DigiFrame, a refund is offered to any customer, a 10% "Restocking Fee" will apply.
 
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit; we therefore advise you take out shipment registration of insurance with your postal carrier.
 
 

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