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Photo Scanners FAQ's


IMPORTANT - regarding EzyScan Calibration process

It has come to our attention that some of the ‘Operating Manuals’ supplied with the Ezyscan have an error in the “Calibration” section (pg 15)  The manual reads that the ‘custom’ button should be pressed for 0.5 seconds to initiate the ‘calibrate’ function of the Ezyscan – this is incorrect.
To calibrate the Ezyscan the ‘custom’ button needs to be pressed and held for 3-4 seconds.

We apologise for any inconvenience this error has caused. 

 

Q. How often should I clean and Calibrate my Ezyscan?

Q. Why is the light blinking constantly when I turn on my Ezyscan?

Q. Can I talk to someone as I am not sure if my Ezyscan is working properly?

Q. Why are my scanned images grainy when I look at them on my PC?

Q. All of a sudden there are lines on my scanned images, what do I do?

Q. On one of my scanned images the top has been cut off - Why?

Q. Can the Ezyscan Scan panoramic prints?

Q. Will the Ezyscan copy negatives?

Q. Do I need to use the supplied Sheaths for every print I scan?

 

 

Q. How often should I clean and Calibrate my Ezyscan?

 

As a ‘rule of thumb’ it is a good idea to Clean & Calibrate your Ezyscan, using only the supplied tools, at least every 150 photos scanned. If you find, at any time, that your images are not as good as previous, then Clean & Calibrate accordingly. (As most older/stored print photos have collected various forms of build up (from albums, dust etc) it is reasonable that each Ezyscan will behave slightly differently.

 

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Q. Why is the light blinking constantly when I turn on my Ezyscan?

Firstly please check that your SD card/usb stick is inserted properly. (will it go in further....be Gentle!)

Is the SD card/usb stick near capacity?

 

 

Is the SD card ‘locked’? – the small switch on the side of the card should be set in the “up” position to operate properly.(closest to the ‘top’/angled/cut off corner of the card).

 

If you tried to insert the next print photo before the Ezyscan had time to save the last one, then the light will blink until it is ready.

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Q. Can I talk to someone as I am not sure if my Ezyscan is working properly?

You certainly can, please call our team on 1300 DIGIFRAME (1300 344 437) and we will be happy to help.

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Q. Why are my scanned images grainy when I look at them on my PC?

Your photos are scanned at 300dpi and if you are viewing them on a PC monitor at a larger size than the 6 x 4 originals those 300 Dots Per Inch are being spread over a larger area and therefore the image will not look as crisp. Viewing your scanned images at a larger size you are actually spreading the 300dpi (worth of data) over a larger area.

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Q. All of a sudden there are lines on my scanned images, what do I do?

 

If you see lines on your scanned images please Calibrate and Clean your Ezyscan. This is considered general maintenance and is not any cause for concern. If you have already done this please call our team on 1300 DIGIFRAME (1300 344 437) and we will be happy to help.

 

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Q. On one of my scanned images the top has been cut off - Why?

 

The Ezyscan is programmed to identify the edge of a photo by finding a black. This is evident on the included sheaths. Occasionally the Scanner will identify a very dark edge of a photo as this 'black' and crop the photo. Unfortunately, other than attempting to re-scan the photo this is unavoidable in rare circumstances.

 

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Q. Can the Ezyscan Scan panoramic prints?

Yes, the Ezyscan will scan up to 40cms (16") long!. The width is restricted to 10cms (4") but we have programmed the Ezyscan to scan longer images so that customers can scan panoramic shots, fuel receipts etc.

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Q. Will the Ezyscan copy slides or negatives?

No the Ezyscan does not copy slides or negatives.

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Q. Do I need to use the supplied Sheaths for every print I scan?

 

No not really. The user guide states that you should but to be honest the sheaths are only really required when scanning Torn, Creased, Curled, or very old photos that you want to protect. If the prints you are scanning have a heavy 'film' from storage or are very dirty  then the sheath will protect the rollers inside from gathering build up. The Ezyscan does not have the strength nor has it ever been reported that a print has been damaged in any way when being scanned. It is of course a personal choice to use the sheaths or not but my advice is to only use them when necessary.

 

 

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