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Delivery Policy

After ordering online, you will receive an email confirmation from eWAY / PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

DigiFrame makes every attempt to ensure that goods are delivered promptly and in a timely manner. However, it is reasonable to expect that, on occasion shipping and other factors outside our control may result in delays. DigiFrame does not accept any liability for loss or damage suffered by anyone as a result of any such delays. Customers can reasonably expect that orders placed via our website will be dispatched within 3 working days. In the case of a date of dispatch listed on the website, it is the estimated date of dispatch as is reasonably estimated by DigiFrame and is subject to change without notice.

Where scheduled dispatch of a Product is delayed by more than 10 working days, customers will be notified by e-mail/telephone at the e-mail address/contact number nominated in their Order. Title and risk in the Goods pass to the customer on signing for delivery of the Goods.

Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided.

DigiFrames' nominated courier will deliver Goods during business hours (9am to 5pm, Monday to Friday)

DigiFrame is not responsible for the delivery times of Goods. Once Goods have been dispatched, it is the customers’ responsibility to liaise with DigiFrames’ nominated courier company in relation to date of delivery and to make themselves available to take delivery during business hours (if applicable). Generally goods will be delivered via Australia Post EParcel system and a signature is required for Proof of Delivery. If a delivery address is unattended a card will be left to facilitate pick up at your nearest Australia Post outlet. Any information provided by DigiFrame to a customer in relation to delivery will be from a third party and as such DigiFrame will not guarantee the accuracy of such information.

 

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